PROVIDE FEEDBACK
We appreciate all types of feedback provided. Whether it is positive comments about our products and services, suggestions for improvement, or praise for a team member, we want to hear from you. Please click the link below to provide us with feedback. Please also include the following in the body of your email:
1) The specific job reference (if you have one).
2) Details of the feedback you wish to provide.
Thank you for taking the time to provide us with feedback.
POINTS OF CLARIFICATION, DISAGREEMENTS & DISPUTES
In some situations, it may be appropriate to communicate in writing rather than verbally to clarify or effectively progress a matter.
If this occurs, the other party will be clearly informed.
COMPLAINTS
Most problems can be solved immediately. The first step is to speak to the salesperson handling your enquiry/order, as they may be able to solve the problem for you immediately.
If you feel you have been unable to resolve the issue via your sales contact, please follow the steps below:
1) Click the link to Email Us
2) In the subject line after “Complaint”, please mark FAO: the person you have been dealing with. (If you feel that you have reached a stage where the issue cannot be resolved with that individual, then note your message for the attention of the branch manager.)
3) Add our reference for the job in question (if you have one).
Example Subject Line: COMPLAINT – FAO J.Bloggs – HG:123456
4) In the body of your email, please clearly note the reason for the complaint and any action you are requesting due to this correspondence.
What happens next?
You will receive an initial acknowledgement of receipt of your correspondence. You will be informed who is looking into the complaint and what will happen next.